Leather is a natural product that will "break in" and patina with use. It will become softer and more supple, and it will also develop marks and scratches on the surface that are part of normal wear and tear. Hardware will also patina and tarnish over time. Both the leather and the hardware of your collar and leash require cleaning and care to stay in best condition.

All collars and leashes are made to withstand normal every day wear and tear. If during normal daily wear a setting comes loose, a crystal falls out, the stitching comes loose, hardware/setting breaks etc. send it back and it will be repaired for free. Customer only has to pay shipping to Classy Collar Company!

Please be mindful that crystals and cabochons are a form of GLASS, and as such have limitations in their durability. They will become scratched and cloudy with frequent wear or break from contact with hard surfaces and objects. Scratched or broken crystals and cabochons are not covered in the guarantee for free repairs.

The specialty leathers with metallic finishes and/or prints on a suede base are not meant to be submerged in water. Frequent swimming may damage the specialty leathers. These leathers are not as durable as the regular smooth solid color lining leathers or the base leathers. The base leathers (latigo and bridle) are very durable.

Exposure to salt water/the ocean and chlorinated water will damage the specialty leather and can also cause color change and color loss of the crystals and cabochons. Color loss or other effect of salt water or chlorinated water damage are not covered in the guarantee.

Guarantee / free repairs does not cover extreme use, or abuse of the product, including but not limited to: crystals or cabochons broken or otherwise damaged from impact by heavy metal tags or impact with concrete/hard surface or objects; a dog or other animal chewing the product; the product being run over by a vehicle or lawn mower; or damage/color loss from salt or chlorinated water.

Our collars are NOT meant to be used for tie out purposes. Each customer is responsible for understanding their individual dog and ordering the proper size hardware. Dogs that are heavy pullers, large and giant breeds, do best with 1.25" and 1.5" hardware. 3/4" (0.75") hardware is not recommended for dogs over 50# or dogs over 25# that pull.

Repairs of damage, replacement of spots/cabochons/crystals that are not covered under the guarantee for free repairs are happily done for a small fee which will be based on the amount of damage and repair required.

I am always happy to fix anything that may happen, regardless of why or how it happened and repair fees for damage not covered in the guarantee are kept reasonable for time and materials.

Please do not hesitate to reach out with any and all concerns or questions.