Refund policy

All collars and leashes are guaranteed for normal every day wear and tear. If a setting comes loose, a crystal falls out, the stitching comes out, hardware/setting breaks etc. send it back and it will be repaired for free. Customer only has to pay shipping to Classy Collar Company!

Please be mindful that crystals and cabochons are a form of GLASS, and as such have limitations in their durability. They will become scratched and cloudy or break from contact with hard surfaces and objects, this is not covered in the guarantee.

The specialty inlay/overlay leathers are not meant to be submerged in water. Frequent swimming may damage the specialty leathers. These leathers are not fragile, they are just not as durable as the regular solid color lining leathers or the base leathers. The base leathers (latigo and bridle) are very durable.

Exposure to salt water/the ocean and chlorinated water will damage the specialty leather and can also cause color change and color loss of the crystals and cabochons. Color loss or other effect of salt water or chlorinated water damage are not covered in the guarantee.

Guarantee / free repairs does not cover extreme use, or abuse of the product, including but not limited to: crystals or cabochons broken or otherwise damaged from impact by heavy metal tags or impact with concrete/hard surface or objects; a dog or other animal chewing the product; the product being run over by a vehicle or lawn mower; or damage/color loss from salt or chlorinated water.

Repairs of damage, replacement of spots/cabochons/crystals that are not covered under the guarantee for free repairs are happily done for a small fee which will be based on the amount of damage and repair required.

I am always happy to fix anything that may happen, regardless of why or how it happened and repair fees for damage not covered in the guarantee are kept reasonable for time and materials.

Please do not hesitate to reach out with any and all concerns or questions.